Support Policy Page

At Afrina Store, we believe that great products should be backed by even better service. Our Customer Support Policy is designed to ensure that you get prompt, clear, and helpful assistance — whenever you need it.

We are here to make your shopping journey smooth, stress-free, and satisfying from pre-purchase questions to post-purchase support.

1. Customer Support Availability

Our customer support team is available to assist you on:

? Working Hours:
Sunday to Friday: 9:00 AM – 7:00 PM
Saturday (Closed)

? Contact Number: 9762414513
? Email Support: afrinastore99@gmail.com

2. Pre-Sales Support

Need help deciding what to buy? Our team is happy to assist with:

• Product recommendations

• Size, color, or compatibility guidance

• Stock availability

• Shipping questions

• Offers and promotions

Just reach out — we’ll make sure you make the right choice.

3. Post-Sales Support

Once your order is placed, we provide full support for:

• Order tracking and delivery updates

• Return and exchange coordination

• Warranty and repair guidance (if applicable)

• Payment or billing queries

• Technical product support (if required)

If something’s wrong with your order, we’ll resolve it as quickly as possible.

4. Response Time

We aim to respond to all inquiries within:

• 1–2 hours during working hours

• 24 hours if contacted outside working hours

Some issues may take longer if they require internal coordination or vendor input, but we will keep you updated every step of the way.

5. Our Promise

We believe in treating every customer with respect, transparency, and care. Whether you need a quick update or detailed assistance, our team is committed to:

• Listening patiently

• Offering honest and helpful solutions

• Following up until your issue is resolved

• Ensuring you feel valued every time you reach out

Thank you for choosing Afrina Store.
We’re always here to support you.